See How Wallet And Account Data Works
Our Privacy Policy covers the details you provide when opening an account, confirming your phone, signing in, contacting support or checking a payment status. We also receive technical details from the device and browser used to reach the lobby, such as session data, language settings and
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security signals. Wallet records can include a DANA, OVO, GoPay or QRIS reference, while bank transfer and virtual account records may show a matching transaction reference. We use these details to authenticate your account, trace a receipt, prevent unauthorised access and answer policy requests. We retain
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records only for the period needed for those purposes or where local law requires a longer period. If you do not provide a required account detail, some account actions may remain unavailable. You can contact us through the account support route to ask what we hold
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and why.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.